Appalling service by booking.com

I am extremely disappointed with Booking.com. Six days prior to my arrival at the hotel, they attempted to debit my account despite my understanding that payment would be made on arrival. When I called to clarify, the agent I spoke to insisted they were only going to deduct 50%, not the full amount. After a frustrating back and forth, she hung up on me.

Due to this lack of follow-up, my booking was subsequently canceled. This is particularly upsetting as I had made this reservation in October to be prepared, only to have it canceled six days before my arrival due to Booking.com's incompetence.

The follow-up process has been grueling, with long wait times on calls and being told I need to wait 24 hours for a response. I am exhausted and thoroughly disappointed with their service. I will never use Booking.com again!