Appalled Stay! No Accountability

https://www.booking.com/Share-wV1uqPq Booked under: G LEV

The booking link in case you would like to know about what establishment exactly I am referring to, run by a: Pienaar Group.

I had booked a 5 night stay, 6 days in these ‘luxury apartment’ suites with braai area, kitchen area, bathroom etc. Read the ad yourself and I booked for 6 people. A family of 6 people. In a house it states has 3 x bedroom apartments etc. I would assume that if a FAMILY of 6 are booking 3 apartments in one house it means that we have the entire house for us as the family. Firstly, we arrive there is no one there, no one to greet us peasant guests. We waited 15 mins before anyone showed up. Then we get told ‘oh, well we gave you 3 bedroom apartments split into two separate houses, and in the one house is just random males living in the other rooms. So you expected that an actual female must live in a random house with random males alone. (Sick). Then we get inside the apartments. There is no Wi-Fi (it’s 2024) how do you have no Wi-Fi! The fridge opens up and it stinks, there are ‘miggies’ and baby ****roaches inside the damn fridge. Where they came from I can’t tell you. Then the kitchen window is broken, can’t close. There is white fluid dried onto the kitchen counters. Handles on everything look like they have never ever been scrubbed clean. Like COVID itself is breeding inside the handles on everything in this apartment house. Everything just looks old and rusted and disgusted and busted. The stove looks like I would never dream of cooking anything on it. I spent my first 45 mins in this place doing my best to scrub this kitchen down with bleach. Then you find out oh you’re living and sharing EVERY SINGLE THING with absolute strangers. Not even strangers that are vetted! Like just random people that were raised in a barn. Like just dirty humans that don’t clean after themselves, just filthy creatures. I left Cape Town to to come into this and I’m having to pay money to put myself through it. The mirror in the bathroom is a broken mirror, I’m too scared to shower because has the floor ever been washed. Plugs can’t be found anywhere. Not sure who’s eating it. You share literally everything with everyone ! You share the kitchen, the bathroom, the dining area. There is no lounge. We have damn electric blinds and SMEG Appliances but the cupboards are broken. The bedding smells nasty! Like someone’s musk has been living in there for a few years and, you that type of musk where the person doesn’t know how to use deodorant and they just can’t seem to get it out. Like cheap detergent is being used on top of it, slightly attempting to get the smell out. Nothing about this place says enjoy your stay. It’s like BOOM here’s a house, figure it out and you have no Wi-Fi! What did I pay for ! Like what did I actually pay for ! The other guests are fooking disgusting, you know the type that eats chicken bones and then leaves it on the counter! That type! I’m sure there are brothels that are cleaner and with better living conditions than this apartment suite and they blatantly refused to accommodate us as a family. So two of us had to jump ship to go stay with family in PE, the other four of us are laying in bed wondering what the f*** is that smell! Then the lady that checks you in states after asking her for the owners number: ‘She won’t answer you anyway, so there’s no point’. Then why the f*** does this human being have the right to own a business if she doesn’t want to deal with clients. Most unprofessional, disgusting experience of my life! Period. Not worth the damn money, should just be turned into a shelter at this point. Oh and added bonus: Your random guests that you are lucky to ‘bunk’ with are so fuxking loud on the phone at 06:05am. They might as well come lay next to you!.