1 reviews | Active since Oct 2016
Angry. Tired. Fuming. I hate unthoughtfulness and neglect from businesses
Hi. I made reservations and paid for 02.08.2019 to 5.08.2019. And made a virtual payment. An amount of R2052 was deducted from my account, an email sent with confirmations. An untely passing of my grandmother surprised us and I had to amend the trip dates. Got in contact with booking.com to request dates change from weekend to during the week. Got charged R370 to that, but because I didn't want to loose my money I agreed to pay the amount. Another email was sent to confirm the new dates of 29.07.2019 to 01.08.2019. Only after we arrive in cape Town, we realise booking. Come had sent another email canceling the reservation. Up to now I have spent R200 on the phone trying to get booking. Com and stylish central apartment near table mountain to fix this. And now stylish apartment have blocked my calls. Dates no longer available. No one is saying anything. Booking. Come blaming stylish central apartments and vice versa. Can we get a quick refund or relocation for us to make a booking elsewhere.
