Angry

I booked a room at a guest house. Did all that on Booking.com… On my way to the guest house I called them saying I’m by the gate, the lady there answered and said the guest house closed down during lockdown.

I was already there and had paid up. Had to find other ways to get a place.

Next day I started communicating with their customer care, this was December 2021 and It’s March 2022 and I’m still waiting for a refund. Called them and had a chat too. But nothing…

Owner of the guest house explained that she had removed her guest house on booking.com. But my money was taken.