1 reviews | Active since Apr 2015
Accommodation cancelled without notice
I had booked accommodation 3 months in advance at Santorini Suites and only on the day of arrival, after flying all the way to Cape Town, trying to do an earlier check in and was I told that our booking had been cancelled. Booking.com had not been in contact prior to that. We were stranded with no place to go, no family or friends to go to and we could not afford to have booked another accommodation as everywhere was expensive. Booking.com couldn't move us to another place on their behalf and it was exhausting trying to get in touch with them. After this I will not be booking any accommodation with them again. Neither the host or the company got in touch with us about anything. Had I not asked for an early check in, I would have not known about this cancelled booking!
