Accommodation Cancelled by Supplier

I am extremely disappointed with the service received from Booking.com.

My accommodation booking was cancelled just one day before our scheduled arrival, leaving my family and I in a very stressful and vulnerable position, as we were travelling for my daughter’s graduation.

Despite contacting Booking.com for assistance, no suitable alternative accommodation of a similar standard and location was provided. I was forced to urgently find alternative accommodation myself, which cost approximately R2000 more than my original booking and was located far from the venue. This resulted in additional transport costs and significant inconvenience.

This situation caused unnecessary stress at an already important time for my family. I find it unacceptable that Booking.com failed to adequately assist or take responsibility in securing comparable accommodation or covering the additional costs incurred due to their cancellation.

In terms of the Consumer Protection Act, I understand that where a confirmed booking is cancelled by the supplier, the consumer is entitled not only to a full refund but also to compensation for reasonable additional costs incurred.

I am therefore requesting:

Reimbur*****t of the price difference for the alternative accommodation Reimbur*****t of additional transport costs incurred A formal explanation as to why this cancellation occurred at such short notice

I trust that Booking.com will treat this matter with urgency and resolve it fairly.