Absolute dismal service and shocking call center experience.

Absolute dismal service and shocking call center experience. I booked airplane tickets with them way in advance, I paid for and reserved the seats. They messed up the seat placing putting my 6 year old son somewhere on the plane away from us between strangers and my wife did not have a seat at all. I called several times trying to resolve it, they were no help at all. They refused to put me through to the call center manager, the agent told me straight "I will not transfer you". They then told me to call the airline and fix it myself. So now I need to call the airline and pay for services once more that I already paid for and pray that I can get my wife and son placed next to each other.

Listen to my warning, DO NOT USE THIS COMPANY!!!!!!!