a nightmare to say the least

I am disgusted to say the least. Booking.com double deducted my card for a booking they claim they are unable to confirm. Yet they have opted to take monies from my account.

The horror that has been their customer service. One cannot get through to any English speaking consultant. They keep asking for a confirmation number in order for you to be assisted. Yet one has not been provided. They cannot seem to carry on with any assistance in the absence of said confirmation.

I had to resend the same e-mail about hundred times. I was given a UK number that cannot be accessed the South African number goes through to non English speaking consultant. To top it off Im told my refund is in progress. I never requested a refund only the booking confirmation.

I am left stranded after paying for a week's accommodation with no confirmation offered. No refund as I am told this will be done in 12 days. Why the double deduction which left me with no additional funds to make alternative accommodation and no assistance on booking.com side.

The entity seems like its run by a computer and no living human being due to the automated response that are unable to attend to any request of assistance.