7-Month Delay with No Resolution – Unable to List Property on Booking.com

I am extremely frustrated with the lack of service from Booking.com. For the past seven months, I have been trying to complete a simple property location verification process, with no success. Here is a summary of what has happened: • I submitted multiple video verification confirming the property location • I requested a postal verification code, which was never delivered • I asked how the code would be sent due to known postal issues in South Africa — no response • I provided all requested documents, including utility bills and title deeds • I scheduled three separate calls (two confirmed in writing) — none took place • I contacted the call center multiple times and was promised callbacks — none received Each time, I am told the issue has been escalated, yet no one takes ownership or follows through. This delay is now impacting my business financially, and I have incurred additional costs for third-party systems in preparation for listing. All I am asking for is: 1. A clear answer on whether my property will be approved 2. Proper support to complete the verification process 3. Accountability from Booking.com At this stage, the lack of communication and service is unacceptable. I have full documentation and correspondence available to support this complaint.