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I made a booking for a stay in Port Elizabeth and requested for cancelation thereof. Was assured by Booking.com that I would be refunded the R1845 as it was canceled free of charge as per my request. It has now been almost a month and still no refund in sight. I have sent numerous communications to them and have received no response other than to tell me that it is the property's responsability to refund my money. I have been in contact with the property and they have said that they did not receive any money and it booking.com's responsability to refund me. I will NEVER use Booking.com again. It is quite unpleasant to have to beg for your own money and definitely not what you would expect from an International company. Very POOR indeed.