508 Trilogy Capital Hotels Property on Booking.Com

This website doesn’t even deserve one star. It’s full of *****sters and when you report it, there’s no communication from them.

I booked an apartment “508 at Trilogy” at Capital Trilogy in Pretoria. I made the booking in July and I made payment on Thursday the 5th of September via a link which was sent to me by the property in messages. Payment was confirmed and the check in date was Saturday, the 7th of September. To my surprise when I arrived at the accommodation I was told that my room was not available and that I should contact the property as they had not confirmed my booking with them. I contacted the property only to be told that the room was not available. I had to then look for accommodation at my own expense in the evening at around 8pm. I was severely inconvenienced and upset by this. The property claimed that they had communicated with booking.com to block out all bookings during my dates, however this was never communicated with me from booking.com. Instead I received a link to make payment on Thursday the 5th of September.

I was promised a refund by the property as the cancellation was not my fault however the property is yet to refund me. It’s almost been two weeks and they’ve only been making empty promises to give me a refund.