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Booked a car on their platform only to be told once arriving at the airport that my employee doesn't meet their required credit score and NO REFUND. When I contact their service provider Ibwas informed that they too do not receive their cancelation fee which means booking.com keep all the money without any service been provided AKA theft ......NOTHING MORE THAN *******!!!!!!!!BE AWARE AS SO MANY PEOPLE HAVE HAD THE SAME EXPERIENCE. USE ALTERNATIVE PLATFORMS.