Unhappy grade 12 parent

I received bad service from this supplier. I ordered matric textbooks online on 6th Dec 2023, paid in full including courier fees. To date (17/01/2024) I have not received the books, I called them more than 8 times to make enquiries and everytime I get told someone will call me back. No sms, call back or even email to give me an update. The only person who assisted me was a young guy who really gave me great service and I forgot his name-but many thanks to you. As for the ladies who spoke to me you should be ashamed for lying and making promises that you cannot keep. Bookbound give your employees customer service training and you know your busy months- prepare in advance for competent staff to be on board.