SHOCKING SERVICE

THEIR SERVICE IS PATHERTIC. ITS NOW BEEN 4 WEEKS AND WE STILL DIDNT RECEIVE ANY FEEDBACK NOR THE ORDER!. EVERY TIME I ATTEMPT TO CALL, YOU EITHER HOLD ON AND EVENTUALLY NO ONE ANWERS SO YOU END UP PUTTING THE CALL DOWN. WHAT TYPE OF SERVICE IS THIS? THSI COMP[ANY MUST CLOSE AS THEIR GET A 5 STAR FOR SHOCKING SERVICE. I WILL NEVER RECOMMEND THEM TO ANYONE.