AK
Amanda K
1 reviews | Active since Jun 2014
27 Jan 2021, 07:21
******** of note
This company is a ****. I ordered textbooks beginning of January and they acknowledged order and then disappeared. A few days later I asked when I can expect delivery, I just received auto reply saying they will respond in less than 4 hours. No response was received and I then threatened to cancel transaction with bank, suddenly I receive an email that books are with courier, no courier name and tracking number. I then asked for that info and they disappeared again.
I decided there and there to lodge a dispute with my bank. I received a refund on my credit card from bank and the status on bookabook website still says “With a courier”. What a bunch of ***** and ********.
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Replies (2)
bookabook.co.za's replyOfficial
03 Feb 2021, 13:13We thank you for confirming that you received your money when you asked to be refunded. Please be informed that we are a legitimate organisation, and we have been delivering orders for the past 4 years, and we dispatch hundreds of orders daily during weekdays only.
bookabook.co.za's reply03 Feb 2021, 13:13
Official
We thank you for confirming that you received your money when you asked to be refunded. Please be informed that we are a legitimate organisation, and we have been delivering orders for the past 4 years, and we dispatch hundreds of orders daily during weekdays only.
bookabook.co.za's replyOfficial
03 Feb 2021, 13:14We admit that we have been faced with challenges during this period. And as we are busy trying to clear a backlog of orders which was due to COVID-related challenges, for both us and our suppliers (publishers), our communication has been terrible. But it is not true that we are ********.
bookabook.co.za's reply03 Feb 2021, 13:14
Official
We admit that we have been faced with challenges during this period. And as we are busy trying to clear a backlog of orders which was due to COVID-related challenges, for both us and our suppliers (publishers), our communication has been terrible. But it is not true that we are ********.