IB
Ignatius B
1 reviews | Active since Dec 2009
14 Aug 2020, 15:49
Order#76334
i have purchased a book from bookabook on the 29th July, paid immediately through payfast, got the confirmation emails that book has been ordered & moved to dispatched. on email it stated it will be delivered within 1 - 5 business days. on their website it shows dispatched, but until now i have not received the books i ordered. i went online and the person in the chat said will be delivered in 2 days latest. Still no book. I have email the sales team, still no repsond. Their website is now under "construction". Looks like every one is using lockdown for poor service delivery. i request a refund as i sourced the books elsewhere as i needed it for studies.
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Replies (2)
bookabook.co.za's replyOfficial
14 Aug 2020, 16:16We apologies, Our website is down and we working to fix it, Please give us a few hours we will be able to respond to your emails and and check your orders.
Best regards,
bookabook.co.za's reply14 Aug 2020, 16:16
Official
We apologies, Our website is down and we working to fix it, Please give us a few hours we will be able to respond to your emails and and check your orders.
Best regards,
IB
Ignatius B's updateReviewer Update
28 Aug 2020, 14:15 I have not yet received the refund as requested, can you advise when this will be done. Awaiting your urgent response. your 7-day refund policy for non-delivering of books does not exist.
IB
Ignatius B's update28 Aug 2020, 14:15
Reviewer Update
I have not yet received the refund as requested, can you advise when this will be done. Awaiting your urgent response. your 7-day refund policy for non-delivering of books does not exist.