Don't book with Book A Book.

We ordered a book through Book A Book on 17th April 2022. It was meant as a gift for a special birthday happening on 1st June. There was plenty of time for Book A Book to honour the order but unfortunately the birthday came and went and there is still no sign of the order. They responded to our first email with what looks to be their (likely automated) usual story: overseas suppliers are late, it's arriving in 2or3 weeks etc. It's now June 30 (that's 2 and a half months since payment, 1 month since the birthday) and we are still waiting on delivery without any further response.

I couldn't reach anyone when i complained via their slick website chat function, although I did get an automated response which went so far as to suggest I was being connected with someone and should be patient. Late or Non-delivery is frustrating enough, but sending out automated empty promises to people who have complaints or queries is a bad-customer-service cliche.

I'm only writing this review in the hopes Book A Book will notice and prioritize this already very delayed item or at least reply to their emails. It would've been preferable to simply speak with someone rather than having to post an online review but here we are. Hope not to have to take this any further.

Re: [Order #***] (17 April, 2022)