Dissatisfied and utterly annoyed with Bookabook service

I am utterly annoyed and beyond irritated with what Bookabook has made me experience with their service.

I ordered school textbooks from them for my daughter on the 30th of December 2023. I got a response from them on the 03rd of January 2024 to say that they received the payment and my order was being processed. The email further indicated that I should expect my order in 3-7 working days.

I waited patiently for the order knowing that the schools were going to open two weeks from the date I received feedback. On the week of the opening of schools, I called them because I had not received the books and I was told that they’re still waiting for the supplier to provide them with the textbooks and were not even certain when the supplier will deliver. I then decided to buy the books elsewhere because my daughter needed the textbooks for school. I sent an email to request a refund on the 18th of January 2024. I kept on following up with them after that as nothing came through.

I received an email today, 09 February 2024 where they sighted that there are banking complications and that I should wait for the 28th of February 2024 for my refund.

They also tell me that another option is to request a bank reversal. At whose cost???? Furthermore the payment was made more than 30 days ago which is already out because the bank will not fulfil my request. I should now be inconvenienced further for their inconsistency!!! I am so annoyed and I regret coming across their website to purchase the textbooks.

Their customer service sucks big time!!!