Business run in lies

2020 i ordered books and they don’t deliver without lot of follow ups. Excuses only. I accepted the covid excuse they gave. 2021 I ordered again on 21/12/21 till today when i do follow ups they keep on telling the order has been dispatched. No tracking number. Not receiving anything. Follow up again they said they said they only have two books. Now their phones are no longer answered. They run their business in lies. Not trusted.