Bookabook.co.za ****med me

I have placed an order with the a week ago, now I can't reach them and their website says I'm forbidden, I don't have permission to access the page. Can I have them refunding me before I open the case and can this store be reported , I think I'm being ****med , I really need my koney back 😔 I will never again. This is lesson to pay more than going for cheap . Anyone who can assist me please.