Bookabook.co.za, -Bad service or a big ****.

I have ordered and paid for a book on the 20/02/2018. It is the 2/3/2018 and I still have no confirmation or feedback. When I did manage to get through to them they only responded with "we will look into it". It has been 3 day now and no one has come back to me. Their phone doesn't seem to work and they don't reply to their email and or live messenger.