book a book is a ****mer

Wish I read the reviews on this company before I ordered a book and paid for my order on the 4th of January 2024 and is still getting prepared by suppliers. I tried several times to call them and no answer I sent several emails no response. Is this how you treat your customers.? How long will it takes for me to get my book? as I have promised 7 working days delivery . The even refuse to send me their location for me to collect myself. I have been requesting refund even to day no answer . this is a total ****