LP
Linda P
1 reviews | Active since Jun 2023
12 Jun 2023, 07:58
ZERO SERVICE ZERO REFUND
We made a booking through Book.direct in January 2023 for 5 nights at Kruger Gate Hotel in May 2023 and paid R10 500 in full for this booking. A few days before we were supposed to check in we received an email from Michael Swart informing us that he was unable to pay for this booking as his bank accounts were frozen . After many empty promises and sad stories we lost our booking/ holiday. Then followed empty promises to refund us. Several weeks later we have received no refund and Michael Swart is no longer responding to any emails we send him in this regard. Definitely a company to avoid.
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book direct's replyOfficial
09 Jul 2023, 12:56Good day Linda,
I have been corresponding with all affected clients and i apologize if you have not received any emails from me. I acknowledge the amount owing to you and assure you i am doing the best i can to get all clients affected paid their refunds as soon as possible. It is however extremely difficult at the moment as i am no longer facilitating any bookings and due to this matter, i have lost all means of income and am relying totally on o the help of friends to assist me financially to get all the refunds paid back..
I have been corresponding with all affected clients and i apologize if you have not received any emails from me. I acknowledge the amount owing to you and assure you i am doing the best i can to get all clients affected paid their refunds as soon as possible. It is however extremely difficult at the moment as i am no longer facilitating any bookings and due to this matter, i have lost all means of income and am relying totally on o the help of friends to assist me financially to get all the refunds paid back..
book direct's reply09 Jul 2023, 12:56
Official
Good day Linda,
I have been corresponding with all affected clients and i apologize if you have not received any emails from me. I acknowledge the amount owing to you and assure you i am doing the best i can to get all clients affected paid their refunds as soon as possible. It is however extremely difficult at the moment as i am no longer facilitating any bookings and due to this matter, i have lost all means of income and am relying totally on o the help of friends to assist me financially to get all the refunds paid back..
I have been corresponding with all affected clients and i apologize if you have not received any emails from me. I acknowledge the amount owing to you and assure you i am doing the best i can to get all clients affected paid their refunds as soon as possible. It is however extremely difficult at the moment as i am no longer facilitating any bookings and due to this matter, i have lost all means of income and am relying totally on o the help of friends to assist me financially to get all the refunds paid back..