NON-EXITANT SERVICE BY BOOK DIRECT

In September 2022 I made a booking through Book Direct for two bungalows in the Manyeleti Safari Camp in Limpopo for the period 4 - 6 January 2023. Book Direct confirmed my booking.

However, upon arrival at Manyeleti the staff at Reception could find no booking on their system. They contacted their Head Office who also did not find proof of any reservation or payment made.

The receptionist at Manyeleti said, "Oh that man!" and informed me that 90% of the time when a booking is made via Book Direct, the same happens with guests.

When I informed Book Direct that I will be reporting them on HelloPeter, I received an e-mail from Mr Michael Swart stating that it was unfair of me to report his company on Hello Peter since there was "a glitch in the MTPA system".

He stated that when he arrived at Reception he "immediately contacted the Reservations manager and it was resolved." I doubt this since I had to spend nearly an hour at Manyeleti's Reception where the very competent Receptionist assisted my party.

Mr Swart stated that he will defend his company after my review was placed on Hello Peter.

I returned his e-mail stating that I will withhold my review until I heard from him what the facts were - this e-mail was sent on 10 January. To date, I've had no word from him.

Therefore I'm sending this review. It seems Book Direct cannot be trusted.

However, I must commend the staff of Manyeleti for their professional assistance.

Jakkie Groenwald

I sent a return e-mail