Extremely poor and ************* service

If I could give a zero star I would. On 17 April 2022 I paid R8750 for 5 nights at Manyeleti resort. We were to check in on 5 August 2022. This was to be our honeymoon. On 2 August, I received an email from Michael Swart informing me that there was an internal dispute between Book Direct and AM Restaurant at Manyeleti and that Book Direct would refund me the cost of the meals. Upon informing Michael that this was to be our honeymoon, he suggested a full refund. Since then, communication from Michael has been virtually non existent. Notwithstanding numerous promises for a full refund from 4 August already, nothing has been paid. At this stage, all communication is just being ignored. I would advise all prospective travelers to be mighty careful before releasing your money to this company.