Poor Customer Service - “You only had 1 job”

Worst customer service experience ever. Ordered books online, and after 2months and 30 emails later, I was then offered a refund as the local national postal service could not trace anything related to the order. Strangely, Book Depository indicated that the order arrived in the country within 10 days of placing the order.

Its been 3 days since I received notice of a full refund within 1-3 days...

After dealing with 5 different Customer Service Advisors, with not one being able to give positive feedback or even TRY assisting me, I completely give up on them.

My very first, and very LAST dealings with Book Depository.