Book connect very poor service

My son purchased a book from the website and paid book costs and courier charge. >The book was not received and when he called in he was told Book > connect is only the facilitator and he needs to contact the seller. He did contact the seller and was answered by a friend of the seller who said the book is available and the owner is out of the country but left the book with her. I then contacted book connect to express dissatisfaction as they should be facilitating the sale. We then received the following response "Firstly, I have to apologize for the lack of communication from our side. We let the ball slip on this one, I will admit. I'm not going to make any excuses, it's just plain poor customer service from our side.

Secondly, I regret to inform you that the seller of the book has not responded to our messages requesting them to confirm the order. We will thus have to cancel the order and issue you a full refund. Please send your banking details and we will transfer your money immediately.

I'm really sorry for the trouble caused. Kind Regards,

After this I asked that they please advise on 2 other copies of the same book for sale to ensure we still got a copy of the book even if the price was more. To date which is 3 weeks later I still have not got a response. This is a horrible website to deal with and I will never recommend to someone else.