Still waiting on Spartan Truck Hire t/a Book-a-Bakkie to refund the corrected amount

Book-a-Bakkie, operated by SPARTAN TRUCK HIRE - Hired a Toyota Quantum Panel van for the 15th March 2019 from . Book-a-Bakkie, operated by SPARTAN TRUCK HIRE. The details of the Quote is as follows:- • Quantum Cargo Van Rate Per Day .............................................................................................R755.00 (The Rate Includes:- Vehicle Limitation Of Liability Cover, 50Kms And Vehicle Per Day) • Admin fees.............................................................................................................................................R110.00 • Refueling Charges.................................................................................................................................R30.00 • Deposit.................................................................................................................................................R6000.00 . 15th March 2019

• Picked the van up from the Montague Gardens Depot • Returned the van the same day

• First Trip was from Montague Gardens to Lansdowne .......................................................20.1 km. • Four Trips from Lansdowne to Pinelands...................................................................................79.1 km • Final trip from Pinelands to the Montague Gardens Depot................................................12.4 km

• The total kilometers for the entire hire of the vehicle........................................................111.6 km After not hearing from Book-a-Bakkie since the 15th March 2019, I phoned to enquire about the Refund and Invoice, and was told that refund of the deposit minus the cost of use will be done by the 3 April 2019.

On the 29th March 2019 an amount of R2825.60 was paid into my account as the refund after all deductions. According to my calculations, the amount should have been R4,469.40 Quantum Cargo Van Rate Per Day .....................................................................................................R755.00 Excess Kms Charged 61.6 km x R3.10......................................................................................R190.96 Admin Fees....................................................................................................................................................R110.00 Fuel..........................................14.0lt x R17.50.........................................................................................R245.00 Refueling Charges......................................................................................................................................R 30.00 Sub-Total R1330.96 15% Vat R 199.64 Total R 1,530.60 Deposit R 6,000.00 The Refund should have been R 4,469.40

After receiving the invoice, I disputed the amount of 533 excess kilometers that I had been billed for. They have confirmed in an email dated 9th April 2019 that there was an error in amount of kilometers billed for and it would be rectified. it is now another week later and still no resolution.