Rotten customer service

We app**** and paid for our B-BBEE certificate more than 48hrs ago and todate have yet to receive it. This company has taken our money and promised to deliver within 1hr we have yet to receive anything from them. Instead we get plenty of excuses. They've ruined our chances at business and tender applications because of their non-delivery of advertised service delivery time frames as per their website. How are we now as black historically disadvantaged women supposed to trust those who say they helping us step forward when this is what we get from them. A great disadvantage if services to all black women I would say!!!!