Bonlife has yet to honour our claim one month down

My father passed away on the 9th February 2015 and after submitting our claim to cover his funeral, which was held on the 13 February 2015, we are yet to receive the payment. We have not only been dealing with the passing of my father but have had to deal with a company with no empathy or moral fibre. We have had to submit proof of my father's premiums paid, numerous certified documents more than once as well as a query on his death certificate!!! These people have made this period a living hell. Last week I was informed by Charmaine Govind that all the books were to be passed over to Safrican to handle the claims. Clearly Bonlife had no intention of honouring our claim! I was then told to wait a few days by which stage Safrican would be making payment. This I did, only then to be told by Safrican that they had no information regarding my father's policy. I then had to start again, submitting every form from scratch! What is going on with our service industry that people just don't care. I sincerely hope that Safrican pays our claim within this week or I will be airing them on Hellopeter next!