ZERO STARS BONITAS BONCAP ~ ABSOLUTELY APPALLING SERVICE FOR IT'S CUSTOMERS

What a sick joke Bonitas is. I was in hospital over the Christmas period and during that time and need a CT scan. Being SASSA pensioners we could not afford R8080.00 up front therefore our son who was visiting from Australia paid the bill for us whish we were sure we would recover from our Gap Cover. The only reason we can afford medical aid and groceries is because our son pays for them. We are currently living on R8000.00pm. Once we had had the scan done we were once again assured that we would be able to recover this money from Boncap. We have been trying to recover this R8080.00 from Boncap since the end of January 2026 to no avail. We have literally been pushed from pillar to post with absolutely ZERO outcome. A lady at Sirago our Gap Cover (Sirago) was the only helpful person out of everyone we've dealt with so far. She pointed us in the right direction by advising that since we has paid for the scan upfront AND had a receipt for it we were entitled to claim this amount back from Boncap. After yet mor emails and phone call back and forth we decided to go to a Bonitas drop in centre close to us. Upon arriving there we were advised that they had moved ! just like that. No warning or communication to this effect at all. Luckily a security guard there was able to advise us as to where they had moved to. We went there and were assisted by a very helpful lady who advised that as much as she wanted to assist she could not help Boncore and Boncap members so she could only assist members belonging to plans to higher up than ours. So yet again we are back to square one, Phoning Boncap is a waste of time and money as you never speak to the same call agent twice and those you do speak to know nothing. I'm sure the first this that happens in their training wis when you ask to speak to their supervisor they're trained like parrots to say "My supervisor is in a meeting, on another call, busy....:

ALL I want is my R8080 back (for which I have detailed a invoice and a receipt stating quote clearly "Shortfall and copayment"

My medical aid number is *** and email address ***. My next step is Wendy Knowler After this letter and being pushed from pillar to post by Bonitas I look forward to a positive outcome from Bonitas at last