Zero service

I am beyond frustrated and shocked by the level of zero service from Bonitas. My son is due for an operation, sent an email on 02 June requesting authorisation number. I called yesterday with no luck and opted for a call back, but mailbox is full therefore I cannot leave a message. Tried again today yesterday I was on the phone at 08:33 until 09:00, 12:00-12:40 and at 16:30-16:45. Today again at 12:00 -12:40.

I have been with Bonitas for 17 years but if this is how loyalty is rewarded I am at a loss. I understand that you have merged with Momentum but why must we suffer, why is your transition affecting us your clients? Please treat us with and respect as I would not like to change medical aids after such a long time, we have history. Do better please.