RDsR
Roberto De sousa Rosa
1 reviews | Active since Sept 2021
25 Aug 2024, 12:55
Zero follow-up and feedback for approved care for 2024!!!
If I could give a zero rating I would, absolutely shocked that on 9 July they respond on this exact platform generically and since their "we Will investigate the matter further and provide feedback" complete silence!!!! No care, no resolution and we have constant stress and worry about bills Bonitas is NOT PAYING EVEN THOUGH AUTHORIZATION NUMBERS # ***0 HAVE BEEN FURBUSHED THAT CARE WILL BE COVERED!
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Replies (3)
Bonitas Medical Fund's replyOfficial
26 Aug 2024, 08:23Hello Roberto D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are still investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are still investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply26 Aug 2024, 08:23
Official
Hello Roberto D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are still investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are still investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
RDsR
Roberto De sousa Rosa's updateReviewer Update
29 Aug 2024, 22:16It's being investigated since January.. what is the hold up?
RDsR
Roberto De sousa Rosa's update29 Aug 2024, 22:16
Reviewer Update
It's being investigated since January.. what is the hold up?
Bonitas Medical Fund's replyOfficial
02 Sept 2024, 10:39Hello Roberto D Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply02 Sept 2024, 10:39
Official
Hello Roberto D Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team