NP
Neil P
1 reviews | Active since Feb 2018
28 Aug 2023, 17:16
Zero feedback
Added 2 claims through the mobile app, with invoice and proof of payment. One shows as approved and paid, yet it has not been paid back into my account.
The other I logged, for the second time on Friday the 25th, and no feedback received... Also invoice and proof of payment.
I'm going to report this to the CMS, this is not how you treat your customers.
Helpful (0)
Replies (4)0
Replies (4)NP
Neil P's updateReviewer Update
28 Aug 2023, 17:21The second claim doesn't appear on the app at all, nor an email received. Also rep**** with all the details and documents and no one has come back to me
NP
Neil P's update28 Aug 2023, 17:21
Reviewer Update
The second claim doesn't appear on the app at all, nor an email received. Also rep**** with all the details and documents and no one has come back to me
Bonitas Medical Fund's replyOfficial
28 Aug 2023, 22:15Hello Neil P Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Aug 2023, 22:15
Official
Hello Neil P Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
NP
Neil P's updateReviewer Update
29 Aug 2023, 08:57It was logged 2 weeks ago... Your reply about office hours is moot
NP
Neil P's update29 Aug 2023, 08:57
Reviewer Update
It was logged 2 weeks ago... Your reply about office hours is moot
Bonitas Medical Fund's replyOfficial
01 Sept 2023, 09:42Hello Neil P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Sept 2023, 09:42
Official
Hello Neil P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team