ZERO CUSTOMER SERVICE - ZERO FEEDBACK FROM THEM

It seems the only way to get feedback from them is to resort to Hello Peter.

As per my initial complaint and email sent to you guys, please respond to me via email.

As per my call on 20/05/2025, I would like to know how agent Boitumelo assisted me (AS PER YOU'LL I DID NOT HAVE 3RD PARTY CONSENT ON THE MEMBERSHIP) and when questioning the claim further, the claim was just dropped. (BOTH PHUMZILE AND THABISO THE "MANAGERS") were meant to investigate and get back to me as the agent was not meant to drop the call. If both the agent and manager was not able to find the 3rd party consent the first-time round, I need in detail how I was assisted by Boitumelo.

Further, I would like to know how Phumzile the "Manager" was not able to assist me as a signed consent letter was sent in 2017 but Sihle was able to assist me. I only got a "I cannot assist you as you just want things your way" from PHUMZILE.

If management has a no care attitude, I would understand why agents do the same.

If someone could also assist and confirm how I could get the call recordings/ transcripts from my calls, that'd be great! (But again, not expecting much from this request either as it may be too much for you guys).