Zero customer service, staff lack knowledge of own product

I don’t even want to give them 1 star.

From the beginning of my pregnancy journey I’ve been getting conflicting advice from all the agents I call, first they couldn’t tell me how to register for my maternity benefits, only to call the baby line myself and they registered my maternity benefits 🙈 after asking 3 agents. Then I called in January to confirm that the hospital is in fact on the network and as I’m booking my date of getting authorization to my surprise the hospital suddenly is not on the network, this is right after I received a mail with LISTS! On the 4 Jan 2023?! I’m appalled - 33 weeks pregnant and I have no Dr no hospital any longer as my Gynae that I’ve been with since the beginning only practices at this specific hospital. My baby is lying low too and my then Gynae gave me a preterm labor letter for just incase. I find myself with no hospital no plan. All this after calling on numerous occasions and all they said is they can only apologize and the networks changed. But clearly not their website or agents knew the changes.

I am disgusted. I called so many Gynaes and they all don’t want to see someone thats over 32 weeks.

I am disgusted. I tried chatting on WhatsApp to cancel the previous authorization because there’s a co pmt of 30% as they’re no longer on the network and not even the WhatsApp line works.

Utterly useless, disgusting and really just disappointing that I need to stress like this a month before I have to give birth.

Please don’t sign up with these people. They are very unprofessional.