1 reviews | Active since Jul 2013
Zero communication, company appearing inefficient and incapable from March 2016!!
<p>This is an extension of my previous review and complaint of this medical aid made this month, as progress hasn't been made and it is ridiculous! </p> <p> </p> <p>I will be attaching the facebook conversations had on facebook with Bonitas as they stopped responding to the review and complaint made previously:</p>
Hello taryndra,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello taryndra,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hi Taryn,
Thank you for the message from Mrs. M. Antoniades.
We can confirm that this is a system rejection that we are receiving when trying to process the claim. If Mrs. M. Antoniades can provide us with a membership number of Bonitas that claims are processing and paying, we will investigate and correct accordingly.
Hi Taryn,
Thank you for the message from Mrs. M. Antoniades.
We can confirm that this is a system rejection that we are receiving when trying to process the claim. If Mrs. M. Antoniades can provide us with a membership number of Bonitas that claims are processing and paying, we will investigate and correct accordingly.
Exactly... So the problem is Bonitas's system! Not with any other medical aid, nor the Dr (technically professor) nor is it me. Please provide me with a direct e-mail and telephone number to refer to Mrs Antoniades. She has tried repeatedly to phone Bonitas and this is how eventually I had to go to hellopeter and Facebook to get some kind of answer
Exactly... So the problem is Bonitas's system! Not with any other medical aid, nor the Dr (technically professor) nor is it me. Please provide me with a direct e-mail and telephone number to refer to Mrs Antoniades. She has tried repeatedly to phone Bonitas and this is how eventually I had to go to hellopeter and Facebook to get some kind of answer
This is not true.
Kindly contact Mrs Antoniades IMMEDIATELY in writing and telephonically in this regard, as I forward her and the Doctor these emails too.
**********
**********
------ Original message------
From: **********
Date: Thu, 20 Oct 2016 13:08
To: **********
Subject:181016QZKSNY - q [MI ********** 35]
Dear Sir / Madam
Kindly be advised that your claim for Dr Antoniades, treatment 17/08/16, has been rejected as The patient was treated while the practice was not operative, the practice end date is 02/06/2003.
Regards
This is not true.
Kindly contact Mrs Antoniades IMMEDIATELY in writing and telephonically in this regard, as I forward her and the Doctor these emails too.
**********
**********
------ Original message------
From: **********
Date: Thu, 20 Oct 2016 13:08
To: **********
Subject:181016QZKSNY - q [MI ********** 35]
Dear Sir / Madam
Kindly be advised that your claim for Dr Antoniades, treatment 17/08/16, has been rejected as The patient was treated while the practice was not operative, the practice end date is 02/06/2003.
Regards
MISS TM DRAZEK
Membership number : ********** 3366
This e-mail serves to confirm that we have received and are attending to your query.
Your query number is : 211016QZR2ZW.
Office hours 08:00 - 17:00 Monday - Friday
Closed on weekends and public holidays
Please be advised that claims should be submitted for processing to:
Bonitas Medical Fund
Bonitas Claims Department,
PO Box 74,
Vereeniging,
1930.
Alternatively you may email ********** or fax to ********** .
If you require any further information, please e-mail ********** or log on to our website www.bonitas.co.za.
Best wishes.
MISS TM DRAZEK
Membership number : ********** 3366
This e-mail serves to confirm that we have received and are attending to your query.
Your query number is : 211016QZR2ZW.
Office hours 08:00 - 17:00 Monday - Friday
Closed on weekends and public holidays
Please be advised that claims should be submitted for processing to:
Bonitas Medical Fund
Bonitas Claims Department,
PO Box 74,
Vereeniging,
1930.
Alternatively you may email ********** or fax to ********** .
If you require any further information, please e-mail ********** or log on to our website www.bonitas.co.za.
Best wishes.
Good morning,
We have struggled to get hold of Bonitas over the year during all dates of treatment regarding the correct codes and procedures... Hence the reason why eventually I am angry and dissatisfied and hand to take this matter to hellopeter and on your social media to get some assistance. So, kindly assist Mrs Antoniades and I to FINALLY have the CORRECT INFORMATION to get the medical refund processed CORRECTLY for the 1st time ever. Both my medical practitioner, his wife and I have gone far beyond the call of duty per your expectations and have done our best since March/April. Can you kindly finally provide me with the "quality" service your company claims to have in all the media marketing your company pumps their clients'money into (per the Consumer Protection Act). Should This not occur, I will then I will take this matter to a higher authority and consider my legal rights for prosecution.
Without prejudice or judicial consequences,
Taryn Mariana Drazek
Good morning,
We have struggled to get hold of Bonitas over the year during all dates of treatment regarding the correct codes and procedures... Hence the reason why eventually I am angry and dissatisfied and hand to take this matter to hellopeter and on your social media to get some assistance. So, kindly assist Mrs Antoniades and I to FINALLY have the CORRECT INFORMATION to get the medical refund processed CORRECTLY for the 1st time ever. Both my medical practitioner, his wife and I have gone far beyond the call of duty per your expectations and have done our best since March/April. Can you kindly finally provide me with the "quality" service your company claims to have in all the media marketing your company pumps their clients'money into (per the Consumer Protection Act). Should This not occur, I will then I will take this matter to a higher authority and consider my legal rights for prosecution.
Without prejudice or judicial consequences,
Taryn Mariana Drazek