1 reviews | Active since Jun 2013
ZANDI VERY RUDE AGENT
I CALLED MEDICAL AID ON THE 22/10/2024 AND I SPOKE TO ZANDI *** AND I DID ADVISE AND GAVE ADDRESS FOR PATIENT AND SHE SAID THE ADDRESS ON SYSTEM THEY HAVE ON THEIR SIDE IS NOT THE SAME, AND I DID ADVISE THAT IS THE ADDRESS WE HAVE AND THEN SHE SAID SHE WILL SPOKE TO HER TEAM LEADER AND THEY WILL APPROVE THE AUTH, TODAY I CALLED AGAIN AND I WANT THE CALL RECORDING DATED 22/10/2024 WHEN I SPOKE TO HER WHEN SHE TOLD ME SHE WILL SEND THE AUTH FOR APPROVAL EVEN IF THE ADDRESS IS NOT THE SAME, TODAY I CALLED AGAIN AND I SPOKE TO HER AND VERY RUDE AND SHE REFUSED I SPEAK TO HER TEAM LEADER AND I ASKED FOR TODAY'S CALL REF AND SHE SAID I SHOULD USE THE SAME REF NUMBER I WANT A MANAGER TO CALL ME AND THEY SHOULD GO LISTENTO THE CALL ON THE 22/10/2024
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team