MS
Mabatu S

1 reviews | Active since Aug 2021

16 Nov 2023, 19:29

Zakhele Hadebe, the call center agent is a star!!

This review is about Zakhele Hadebe, the call centre agent. After much back and forth with so many call centre agents and the clinical staff from Bonitas, Zakhele Hadebe was such a breath of fresh air. He took time to understand my questions. He went out of his way to make sure my query was resolved. He stayed on a conference call with me and one of the clinical staff. Whenever he spoke of something he would email it to me so that I was on the same page as him. You can tell by the way he does his job that he truly loves it and he is passionate about it. You go Zakhele. Do the same for other people.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Nov 2023, 07:24
Official
 Hello Mabatu S
 
Thank you for your encouraging message. 
 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 
 
Kind Regards 
 
Bonitas Team