1 reviews | Active since Aug 2017
You're always just a number with Bonitas!
I am so fed up with medical aids in this country. I have an urgent procedure to get done and try as I might I couldn't get a close enough appointment at a network hospital. I found a dr near by who charges medical aid rates. I received my authorisation letter which doesnt say what will be covered ONLY that I must co-pay R5500 for a procedure which costs R4500... Seriously no one bothers reading a thing when you send it. Then I must sit with this nonsense not knowing if you will actually cover anything. Also I get the network thing but explain what one is to do in a serious situation with limited doctor's available until December. You guys don't help and I'm so sick of the generic replies to emails. Actually read what we send and reply properly! The service with Bonitas is horrible and I don't recommend them at all.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team