Your staff unable to read their emails properly

<p>We are two members of a business and our payments is made via debit order.We notified Bonitas that our bank details has changed and send the new banking details for the debit orders through. On the notification we stated both accounts.One account was changed to the new bank details and the other one not.Now Bonitas let us know that the one account is suspended.This means that the request on the email was not read properly.</p>