HN
Hlayisanani N
1 reviews | Active since Jul 2014
06 Jan 2023, 17:13
Your DSP Pharmacy Direct is continually failing to meet its mandate. I.e My medication is never delivered on timemedication To deliver medication on time
Pharmacy Direct: Even in the new year. Your people are still hell bent on making on being reckless with our ourlives. I made a request on the 3rd of January 2023 for medication to be delivered by Friday the 6th and I was promised such. Today in morning I made a follow-up call just to check and I was assured the Medication would be delivered. I was in meetings the whole day and to my surprise my requested medication was not delivered. If I had know I would have made arrangements to come collect the Medication myself. My hypertension Medication is finished as I speak. You continue with business as usual yet you are continually failing to meet the most important mandate of your business. Your continued poor delivery is not acceptable and something is gonna give!!! Ever since I have been using Pharmacy Direct as DSP life is hell as i have to continuously fight to get my medication on time and my cry seems to be falling on deaf ears. Bonitas do you review your DSP service delivery standards and act when there is poor service delivery beacuse they are failing us dismally as your clients??At this point I'm considering changing medical scheme to where I will be served with dignity and with a sense of urgency and care.
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
08 Jan 2023, 23:10Hello Hlayisanani N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply08 Jan 2023, 23:10
Official
Hello Hlayisanani N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
HN
Hlayisanani N's updateReviewer Update
09 Jan 2023, 18:24Bonitas. I called pharmacy Direct this morning to arrange delivery for my medication and again empty promises were made. I still have not received my medication even whilst I indicated that my medication is finished. I am deafeted!!! No one one called me to have help resolved the issue. I guess one customer' plight is insignificant to the them!!! I'm one door away from leaving the medical scheme your DSP Pharmacy Direct is nonsense service provider. I guess you comfortable dealing with such to the detriment of us your customers.
HN
Hlayisanani N's update09 Jan 2023, 18:24
Reviewer Update
Bonitas. I called pharmacy Direct this morning to arrange delivery for my medication and again empty promises were made. I still have not received my medication even whilst I indicated that my medication is finished. I am deafeted!!! No one one called me to have help resolved the issue. I guess one customer' plight is insignificant to the them!!! I'm one door away from leaving the medical scheme your DSP Pharmacy Direct is nonsense service provider. I guess you comfortable dealing with such to the detriment of us your customers.
Bonitas Medical Fund's replyOfficial
10 Jan 2023, 09:15Hello Hlayisanani N
Thank you for notifying us of your complaint.
We have escalated this matter to Pharmacy Direct for urgent assistance. We sincerely apologise for the inconvenience.
Regards
Bonitas
We have escalated this matter to Pharmacy Direct for urgent assistance. We sincerely apologise for the inconvenience.
Regards
Bonitas
Bonitas Medical Fund's reply10 Jan 2023, 09:15
Official
Hello Hlayisanani N
Thank you for notifying us of your complaint.
We have escalated this matter to Pharmacy Direct for urgent assistance. We sincerely apologise for the inconvenience.
Regards
Bonitas
We have escalated this matter to Pharmacy Direct for urgent assistance. We sincerely apologise for the inconvenience.
Regards
Bonitas
HN
Hlayisanani N's updateReviewer Update
10 Jan 2023, 09:56Pharmacy Direct doesn't seem to what to tak accountability for poor service delivery. I was notified that my claims are false and I should send evidence to proof my case. It is so disappointing for them to want to dismiss such serious concern like this. I asked that an internal investigation be done on my case as this is not acceptable. Since I've asked for them to expedite delivery of my medication when I made a request on 3rd of January to date my medication has not been delivered and I've been making follow-up calls and empty promises have been made. The Portfolio Manager allocated to my case has been sleeping on the joy. I've raised numerous concerns/ complaints including complaints about her and to date there is still no change of behaviour or resolve to my issue of always getting my medicatio late. This is concerning for me and this matter needs urgent attention and resolution. I have been out of my hypertension Medication since last week Friday.
HN
Hlayisanani N's update10 Jan 2023, 09:56
Reviewer Update
Pharmacy Direct doesn't seem to what to tak accountability for poor service delivery. I was notified that my claims are false and I should send evidence to proof my case. It is so disappointing for them to want to dismiss such serious concern like this. I asked that an internal investigation be done on my case as this is not acceptable. Since I've asked for them to expedite delivery of my medication when I made a request on 3rd of January to date my medication has not been delivered and I've been making follow-up calls and empty promises have been made. The Portfolio Manager allocated to my case has been sleeping on the joy. I've raised numerous concerns/ complaints including complaints about her and to date there is still no change of behaviour or resolve to my issue of always getting my medicatio late. This is concerning for me and this matter needs urgent attention and resolution. I have been out of my hypertension Medication since last week Friday.
Bonitas Medical Fund's replyOfficial
16 Jan 2023, 10:57Hello Hlayisanani N
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas
Bonitas Medical Fund's reply16 Jan 2023, 10:57
Official
Hello Hlayisanani N
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas