SK
Sonja K
1 reviews | Active since Dec 2021
08 Feb 2022, 12:44
Your dedicated service provider for chronic medication
I am upset with your dedicated service provider Pharmacy Direct that you insist on using for chronic medication. They have no clue how to deliver patient care or good service and you do absolutely nothing about this, you just refer me back to them every time that I complain. Note that I am not asking for excellent service just medication delivered on time for my health.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Feb 2022, 13:17Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Feb 2022, 13:17
Official
Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SK
Sonja K's updateReviewer Update
08 Feb 2022, 13:46You did not even ask for my medical aid number, how will you investgate???
SK
Sonja K's update08 Feb 2022, 13:46
Reviewer Update
You did not even ask for my medical aid number, how will you investgate???
Bonitas Medical Fund's replyOfficial
08 Feb 2022, 13:59Hello Sonja K
Kindly note that we have retrieved your membership number using your ID number provided.
Regards
Bonitas Team
Kindly note that we have retrieved your membership number using your ID number provided.
Regards
Bonitas Team
Bonitas Medical Fund's reply08 Feb 2022, 13:59
Official
Hello Sonja K
Kindly note that we have retrieved your membership number using your ID number provided.
Regards
Bonitas Team
Kindly note that we have retrieved your membership number using your ID number provided.
Regards
Bonitas Team