Your call centre agents don't take the time to listen!!!!

Item: Bonitas Medical Fund
Rating: 1
Author: Luke G

30 minutes of my time wasted by your call centre again this morning! My daughter has meds covered by the your chronic dept. The meds are prescribed by her pediatrician. She needs a new script every 6 months, which the pediatrician wont prescribe without a consult. Everytime she sees the pediatrician you wont pay the bill as you say there is no referral from a GP. Surely this can't be so????????? The condition is already registered. This is a complete waste of time and money for everyone concerned!!!!!!!!!!

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

11 Oct 2018, 10:51

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

We are currently investigating this matter and will provide feedback shortly.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply11 Oct 2018, 10:51

Official

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

We are currently investigating this matter and will provide feedback shortly.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Luke G's updateReviewer Update

11 Oct 2018, 14:07

You have rep**** to me, but yet again got it wrong! The diagnosis is RHEUMATOID ARTHRITIS and NOT osteo! When I phone the call centre they say she is registered as a PMB. Your e-mail says she is NOT! It is sooooo frustrating dealing with Bonitas

Luke G's update11 Oct 2018, 14:07

Reviewer Update

Bonitas Medical Fund's replyOfficial

21 Oct 2018, 09:54

Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply21 Oct 2018, 09:54

Official

Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team