You Are Ripping Me Off

I am on the Bon Comprehensive Cover which clearly states that my self-payment gap is R 4 380 - you guys have rejected a number of our claims over the past few months saying that we are in the self-payment gap. That can't be the case.

I have just called your call centre to query this - your agent took my call and then said I must hold, she will explain it to me - she put me on hold and never came back to me and I was eventually cut-off.

You have 24 hours to resolve this with me or I will be taking this to the Ombudsman