BM
Bernadette M
1 reviews | Active since Mar 2022
12 Sept 2023, 15:00
YET AGAIN UNACCEPTABLE SERVICE FROM BONITAS
I have YET AGAIN received unacceptable service from Bonitas. I can not find ANYONE who actually understands what I'm saying or knows how to answer my questions. I have spent 2 full days calling, filling out forms and desperately trying to speak to a member of management. Bonitas has been deducting more than advertised on a monthly basis and I'm paying through the roof for a service I'm simply not receiving. Years of empty promises for better service! Promises of call backs that never happen! Agents are not trained to answer basic questions or concerns or complaints!
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 Sept 2023, 17:05Hello Bernadette M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Sept 2023, 17:05
Official
Hello Bernadette M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
BM
Bernadette M's updateReviewer Update
15 Sept 2023, 16:05NO SURPRISE HERE BONITAS!!!
YOU ANSWERED MY COMPLAINT ON THE 12TH SEPTEMBER AND IT'S NOW THE 15TH....STILL NOTHING!!!!
YOU CONTINUE TO CONFIRM YOUR SHOCKING CUSTOMER SERVICE AND NOW I AM 100% CONVINCED THAT I WILL BE LEAVING THIS PLAN. UNBELIEVABLE, NOT EVEN A NEGATIV REPORT ON HELLOPETER IMPROVEMENTS YOUR CARE!!!
YOU ANSWERED MY COMPLAINT ON THE 12TH SEPTEMBER AND IT'S NOW THE 15TH....STILL NOTHING!!!!
YOU CONTINUE TO CONFIRM YOUR SHOCKING CUSTOMER SERVICE AND NOW I AM 100% CONVINCED THAT I WILL BE LEAVING THIS PLAN. UNBELIEVABLE, NOT EVEN A NEGATIV REPORT ON HELLOPETER IMPROVEMENTS YOUR CARE!!!
BM
Bernadette M's update15 Sept 2023, 16:05
Reviewer Update
NO SURPRISE HERE BONITAS!!!
YOU ANSWERED MY COMPLAINT ON THE 12TH SEPTEMBER AND IT'S NOW THE 15TH....STILL NOTHING!!!!
YOU CONTINUE TO CONFIRM YOUR SHOCKING CUSTOMER SERVICE AND NOW I AM 100% CONVINCED THAT I WILL BE LEAVING THIS PLAN. UNBELIEVABLE, NOT EVEN A NEGATIV REPORT ON HELLOPETER IMPROVEMENTS YOUR CARE!!!
YOU ANSWERED MY COMPLAINT ON THE 12TH SEPTEMBER AND IT'S NOW THE 15TH....STILL NOTHING!!!!
YOU CONTINUE TO CONFIRM YOUR SHOCKING CUSTOMER SERVICE AND NOW I AM 100% CONVINCED THAT I WILL BE LEAVING THIS PLAN. UNBELIEVABLE, NOT EVEN A NEGATIV REPORT ON HELLOPETER IMPROVEMENTS YOUR CARE!!!