Year of frustrating service from Bonitas

Unfortunately we had the displeasure of joining Bonitas last year due to company disbanding the old medical aid. I have to say the service received from Bonitas has been nothing but pathetic. A claim has been put through on the 26th October 2022 and to date, 14th December 2022 it has not been finalised and as a result cannot receive what is needed from the healthcare provider. Everytime you call into Bonitas you receive a different reason why the payment has not been made. Funds not available....which is not true as there is R12k + still available.... payment is made according to scheme rates....the reasons differ every single time. And every time I call through I'm on the call for 45mins to an hr. To date nothing has been finalised and yet Bonitas continues to take monthly premiums but deliver pathetic service. So glad I don't have to continue on with Bonitas it has been a year of frustration and very poor client service.