KS
Karischa S
1 reviews | Active since Nov 2011
22 Nov 2024, 17:53
YEAR END MESS
On 19 November we called and queried my 82yr old grandmother’s medical aid. They send us a confirmation letter stating that her medical aid is active. A few days later an email was send saying her medical aid was suspended. Today I phoned to find out what is going on, just to hear that the WHOLE customer service staff is out for a year end function. I tried calling other departments, but they could not help me. There is no skeleton staff, nothing! Now my grandmother is without her medical aid and no one can give me answers. This is highly unprofessional and reckless. Every member on this medical aid is a paying customer and SHOULD NOT have to struggle to get hold of someone to assist them.
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Replies (2)
Bonitas Medical Fund's replyOfficial
25 Nov 2024, 16:47Hello Karischa S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Nov 2024, 16:47
Official
Hello Karischa S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Nov 2024, 16:49 YEAR END MESS *** On 19 November we called and queried my 82yr old grandmother’s medical aid. They send us a confirmation letter stating that her medical aid is active. A few days later an email was send saying her medical aid was suspended. Today I phoned to find out what is going on, just to hear that the WHOLE customer service staff is out for a year end function. I tried calling other departments, but they could not help me. There is no skeleton staff, nothing! Now my grandmother is without her medical aid and no one can give me answers. This is highly unprofessional and reckless. Every member on this medical aid is a paying customer and SHOULD NOT have to struggle to get hold of someone to assist them. Full name: Karischa Stadler ID: *** Email: *** Mobile: *** Review source: Organic Ref number: 11924QLX09P Place of incident: Gauteng
Bonitas Medical Fund's reply25 Nov 2024, 16:49
Official
YEAR END MESS *** On 19 November we called and queried my 82yr old grandmother’s medical aid. They send us a confirmation letter stating that her medical aid is active. A few days later an email was send saying her medical aid was suspended. Today I phoned to find out what is going on, just to hear that the WHOLE customer service staff is out for a year end function. I tried calling other departments, but they could not help me. There is no skeleton staff, nothing! Now my grandmother is without her medical aid and no one can give me answers. This is highly unprofessional and reckless. Every member on this medical aid is a paying customer and SHOULD NOT have to struggle to get hold of someone to assist them. Full name: Karischa Stadler ID: *** Email: *** Mobile: *** Review source: Organic Ref number: 11924QLX09P Place of incident: Gauteng