Wrong info on SMS
<p>I got an SMS to confirm that i have one consultation left before i need to phone to authorise an appointment at my Dr.(from the 7th consultation you need to phone in). i went to the Dr in July and didn't phone to authorise (the SMS confirmed that my 6th appointment was June because i received my SMS end of June). A month later i received a statement from my Dr that i need to pay the consultation as my medical aid rejected it. After a long conversation on the phone with one of the consultants the query still wasnt resolved. Because of Bonitas incorrect SMS I need to pay!!! </p>
Hello lisa-rossouw,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Hello lisa-rossouw,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Thanks for the response. The problem was sorted out.
Thanks for the response. The problem was sorted out.