WOW The winner of the medical scheme of the year award goes to @BonitasMedical! #News24BusinessAwards2023

Where do I actually start, I have been trying to resolved this issue on behalf of my Grandmother which is 87 years old and yet once again having to explain the scenerio over and over and over to the call centre staff whom number 1 either pulls up information that should have been closed as of 01/10/2022 and me having to explain the mess Bonitas has caused since last year 01/11/2022,my reason for expressing my dissatisfaction is because i have been spending a months trying to get this issue fixed however this seems to be something that none of the Bonitas staff is able to accomplish, i have now been waiting for the credit control team to get back "according to them it is under investigation however yet knowing this would not be resolved, and 2ndly my GOD forbid nothing happens my grandmother whom is 87 years of age waiting for a medical aid card(being told to download a app which she does not have access to the internet. And 3rdly they suspending a medical aid which should be in a credit. I would really like to know how this Huge company gets to be The winner of the medical scheme of the year award goes to @BonitasMedical! #News24BusinessAwards2023 with yet them not being able to resolve any issues or in mere fact having to wait for updates all the time. I am disgusted with the service i have been receiving from " The winner of the medical scheme of the year award goes to @BonitasMedical! #News24BusinessAwards2023"